What are the interpersonal and communication skills for managers.

Interpersonal Skills- These are skills that are used every day to interact and communicate with others, include listening, asking questions, and talking

Residents- A medical physician or staff that joins a medical team for a specified period to obtain training or advanced knowledge in a particular field under a certified physician’s supervision

Communication- The exchange of information from one person to another

Competencies- The ability to carry out a task successfully and efficiently

Summary

The article by David T. Overton discusses the importance of interpersonal skills in medicine that requires physicians and other healthcare staff to deal with patients on a personal level. The author is a medical doctor and has an MBA and works at the Department of Emergency Medicine at the Kalamazoo Center for Medical Studies and College of Human Medicine at Michigan State University. According to the article, emergency physician residents have to provide a personal reflection of their training when they were at the residency. Dr. Overton shows how most merely focus on reflection but more on introspective. The author cites Dr. Caudle, who was a resident for ten months, had recognized the importance of his interpersonal skills on patients’ outcome and the overall outcome of treatment.

The author argues that having medical knowledge and medical prowess is not enough to ensure the consumer’s satisfaction. Dr. Overton asserts that a good relationship with the patient and their families goes a long way in enhancing care and protecting the care providers from legal liabilities in relation to treatments given to patients. He shows that poor communication skills lead to dissatisfied patients, increased malpractice, poor patient outcomes, and increased complaints. The author concludes that interpersonal skills are not meant to avert lawsuits but are

the right thing to do when dealing with patients. Physicians have a great responsibility to be in charge of critical moments in patients’ lives.

Discussion

In any work environment, interpersonal skills are important where more than two people are in constant communication to make a task successful. Interpersonal skills are important in all aspects of life and all disciplines, not only in medicine or business. Strong interpersonal skills lead to better relationships with others, and they tend to improve working relationships among people with different ideologies and cultures (Koprowska, 2020). Such skills contribute to organizational productivity and ensure that all team members can communicate and understand each other. The skills include verbal communication, listening skills, non-verbal communications, problem-solving skills, and decision-making skills. The two articles relate to the topic of interpersonal skills and show the impact that such skills have on the outcomes and the workplace environment as a whole. In the first article by Overton (2008), resident physicians with good interpersonal skills have a greater impact on patients than those without. From the reflection by Dr. Caudle, the impact his interpersonal skills had on patients is very clear. They were thankful for his services and claimed that he explained situations better than any other doctor.

Such skills enhance relationships and improve the outcome of patients. The second article by Schmid Mast et al., 2018, discusses the importance of training on interpersonal skills. The article talks about how technologies such as virtual reality could train interpersonal skills in the human resource department. Both articles are in agreement with the importance of interpersonal skills in the workplace. The second article also tends to argue that interpersonal skills are also dependent on the characteristic of an individual. The latter article shows how companies spend

billions on corporate training as a way of developing leadership. As seen in the article, it is essential, especially for leaders, to have great interpersonal skills as they act as the cohesive factor within an organization. Interpersonal skills include goal-oriented behaviors and relation-building competencies. They are complex skills and require dynamic non-verbal and verbal communication as well as open-mindedness. The later article strongly agrees to the benefits of interpersonal skills. It focuses on determining how the future of interpersonal skills will be in a world that is constantly changing due to changes in technology. Learning interpersonal skills takes time, and it is never an easy task. However, the benefits of the same are unmatched. It leads to efficiency in achieving the goals and satisfaction of all stakeholders that are involved.

Biblical Integration

Learning and listening are key terms that are used repeatedly in the bible. They are also key concepts of interpersonal skills. The book of Proverbs advises on the principle of seeking to first understand other than being understood. Proverbs 18:13 states that, “He who answers before listening – that is his folly and his shame.” According to Solomon, the wisest man that ever lived, fools find no pleasure in understanding but delight in airing their opinions. It shows how the lack of interpersonal skills leads to foolishness. Interpersonal skills enable individuals to listen and understand others before they air out their point of view. The bible also talks about non-abrasive expressions where Proverbs 12:18 states that “The words of the reckless pierce like swords, but the tongue of the wise brings healing.” In the New Testament, James also teaches people on important skills such as listening first before speaking to make their life righteous, a principle that is tied to interpersonal skills. In James 1:19-20, he states, “My dear brothers, take note of this: Everyone should be quick to listen, slow to speak and slow to become angry, for man’s anger does not bring about the righteous life that God desires.”

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