Examples of Effective Communication

Examples of Effective Communication

Good listening skills

Good listening skills make communication effective in that they allow an individual to make sense of what is being said and gain a proper perspective about a particular phenomenon. I have witnessed such skills in the healthcare facility I have worked for. My supervisor portrayed quality listening skills. He would always be attentive to what we were telling him and listened to each need of his supervisees. That fostered a positive relationship with the supervisee, and the team was able to gain greater insight and share experiences. His listening skills encouraged the supervisees to open up to issues they faced during their training, thus improving the overall outcome.

Asking Questions

One of my colleagues is fascinating. At times we are all scared of asking supervisors or bosses questions regarding the tasks that we are given, but that is not the case. So long as the colleague does not understand something, she will always ask about it. One instance is when we had the MD in charge, giving all of us a task to assess our level of understanding of medical concepts. We did not understand the task as a group, but no one dared to ask the doctor for further clarification. After a debate, we all had a different understanding of the task. No one wanted to be the person to initialize conversations with the doctor. My colleague, however, was up to it, and she went and got further clarification. It is a trend that she has, and that has seen her being among the top performers in the healthcare setting as she always gets clarification on what is expected.

 

Practicing Good Phone Skills

This effective communication strategy is evident with the reception at the healthcare facility I have worked for. The reception was always calm when receiving phone calls from the hospital. She would always maintain her cool even when the other person on the end of the line was rude. I have never heard her shout or raise her voice when on a call. Her tone always remains professional, and it encourages callers to air out their needs with her. Her voice is also not all over the place, and she makes sure that the details of her conversations are confined to the reception desk.

Use of Proper Writing Skills

Communication is also done through writing. Therefore, the documents are written have to fit the characteristics and the education levels of the reader. The human resource department is involved in most communication in the organization I work with. The effectiveness of their communication is evident in the emails and official letters that they send to employees. The human resource manager uses formal language in written communication and makes sure that they use the appropriate tone depending on the content of the writing. The manager does not use jargon that employees cannot understand and goes directly to making the communication clear and effective.

Examples of Breakdown in Communication

Controlling Anger

I have had experiences with a very aggressive co-worker. Unfortunately, he was let go by the employer due to the damage his anger issues would have o the whole facility. At one time, he got angry at a patient for not taking their medication as instructed. The patient had jeered at him, and that let anger take the best of him. He walked out of the room, neglecting the duties he had to the patient. On being called by the team supervisor to talk about the issue, his ego got the better part. We could hear him interrupting the supervisor in his conversation, talking of how the patient had disrespected him and thus the anger. That was a sign of ineffective communication where the employee could not listen to what he was being told.

Body Language

Body language is an important part of non-verbal communication. I had witnessed non-effective communication when I was doing a presentation to my colleagues on an assignment we had been given. During the presentation, some colleagues were quite busy on their phones instead of listening during the presentation. I was somehow agitated as the same group was the first to ask questions that had already been discussed through the presentation. In effective communication, individuals should never appear distracted as that affects the way the communication goes on.

Dealing with the Negatives

This involves being part of the solution and not elevating the communication problem. Negative feedback is always a part of communication, and individuals should identify when communication is moving to the negative and stir it back to positive communication. A great example of negative communication is when one of the healthcare providers under supervision failed to complete their task, thus affecting everyone else. We were all lashing at her as we were angry, which was not the right way of communicating. We should have understood why she failed to perform the task and develop a solution together.

Exhibiting Appropriate Behavior

An individual’s behavior tells a lot about their personality and the type of person they are. Individuals should act accordingly as they are role models to others that subordinate them. I have witnessed inappropriate behaviors in the several places that I have worked. What is shocking is that bosses portray such behavior in most cases/. I remember when our supervisor I residency came to our session drunk and could hardly do anything appropriate. He was hurling insults and jokes left right-center. Back then, it was funny but thinking about it: it was inappropriate and a non-effective way of communicating what is expected of his supervisees once they embarked on the profession.

Additional Strategies

 Promote a two-way system of communication

This strategy is effective for effective communication in that it allows feedback that enhances the communication process. Communicators within the organization can understand the perception of others by allowing a flow of communication and information between the communicator and the intended audience (Arnold & Boggs, 2019). An effective communication relating to this strategy is when seniors accept feedback from their subordinates and use the feedback in decision-making. Promoting two-way conversations helps make communication effective. Ineffective communication is when individuals feel that they know everything and, therefore, do not give room to others to give feedback or opinions about a particular phenomenon. The above strategy is useful as it creates room for constructive feedback and encourages all individuals to air opinions through participation in communication.

Creating and Open Communication Environment

This ensures that all employees or workers in the healthcare setting feel free to share their opinions, feedback, and criticism regarding a particular phenomenon or issue. Open communication in an organization is essential in that it creates trust and, therefore, increases communication effectiveness within the organization (Riley, 2015). An example of an ineffective communication scenario related to the strategy is when employees in the organization are given negative reinforcements when they speak their minds or complain about issues affecting the practice. Supervisors and superiors are often culprits to ineffective communication when they fail to allow subordinates to participate in communication and create a hostile environment that cannot promote communication. On the contrary, organizations with a communication system that allows all members to participate in communication create effectiveness. When employees are encouraged to give feedback on certain issues, it creates an environment for effective communication.

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