Describe two areas of the specific environment that Qantas is operating in and discuss how Covid19 has impacted on these.

 1. Describe two areas of the specific environment that Qantas is operating in and discuss how Covid19 has impacted on these.

2. As a manager at Qantas, discuss how Katz’s three essential managerial skills can help you to respond to the challenges that Covid19 caused for these  areas.